Guest communication and automation
We organise messages before, during and after the stay. Routine items can be answered automatically; anything that needs a person is handled separately.
What we do
- Messages before arrival, during the stay and after checkout.
- Automated replies to common enquiries.
- Follow-up for questions that need personalised attention.
- Agreed human support hours as set out in the proposal.
Guests get answers to routine matters without you watching every message. Automation available 24 hours a day is not permanent human support.